Shipping Policy

1、Payments and Pricing

Payment Methods

We accept all major credit cards, Visa Debit, Apple Pay, Google Pay, PayPal and Shop Pay, Cheque, and Wire Transfer.

Sales Tax

Sales taxes on your purchase are calculated based on state regulations for the shipping address you provide in your order. We welcome orders of all kinds, including tax-exempt organizations or individuals. Please contact us before you place your order to ensure we can verify your proof of tax-exempt status for the address where your product(s) are being shipped.  


*Discounts applicable on select regular priced items only and cannot be combined with any other offers or discounts. 

Issues with Credit Cards

We’re sorry your experiencing credit card issues, do us a favor by double-checking all the information you provided is correct. If everything seems correct, call your credit card issuer or your payment service’s customer service line for more help. We do not store credit card information on our website. All payment processing is done through a licensed third party. Refer to our Privacy Policy for more information on compliance.

Billing Addresses and Account Verification

Your billing address must match the address you have on file with your payment provider. This helps reduce the chance of delays or orders not going through. Please contact your credit card company for information on the current address on file in case you are unsure.

2、Orders & Shipping 

Shipping Options

Only European countries can purchase, other regions do not send.

The sending time will be before 13:00 Dutch time (GMT+1) and will be sent on the same day, via DPD or DHL. Other times will be on the next working day.

The transportation time is approximately 1-5 business days.

Based on your location, expedited and express shipping options may be available. Unfortunately, once shipped, the delivery time of all parcels is out of our control and we cannot guarantee dates provided.

Shipping Method

Shipping Time

European Customer Standard Shipping

1-5 business days

Our team works hard to process orders the same day if received by
13:00 Dutch time before, or the following business day if received after 13:00 Dutch time. Processing and delivery times do not include weekends or holidays. Once your order has shipped you will receive a shipping confirmation email that will include your tracking number.

Order Confirmation

You will receive an order confirmation email within an hour of placing your order with your estimated Delivery Date, guaranteed Ships By date, and list of all items. If you have questions about your delivery dates or would like to change shipping details, contact us and we’d be delighted to help!

Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a confirmation email with your estimated Delivery Date, tracking information, carrier name, and your order contents.

Order Billing

The payment method provided is charged at the time the order is placed.

Cancelling Orders

Mistakes happen, minds change. Cancel your order before it ships by contacting the Customer Experience Support email us at

Please Note:  If your order has already been delivered, no worries! Refer to our Returns & Refunds section for more details on this. 


Within 20 days of receiving your product(s), you can choose to exchange your product(s) if they are defective or damaged upon delivery at no additional cost to you. To exchange your products, please contact us and we will provide you with a pre-paid shipping label. Once the item is confirmed in transit to our warehouse, your new item will be shipped.