Shipping Policy

1. Payments & Pricing

Payment Methods

We accept the following payment methods:

• All major credit cards
• Visa Debit
• Apple Pay
• Google Pay
• PayPal
• Shop Pay
• Cheque
• Wire Transfer

Sales Tax

Sales tax is calculated based on the state or regional tax regulations applicable to the shipping address provided with your order.

We welcome orders from all customers, including tax-exempt organizations and individuals. If you qualify for tax exemption, please contact us before placing your order so that we can verify your proof of tax-exempt status for the shipping address.

Promotions

Discounts apply only to selected regular-priced items and cannot be combined with any other promotions, offers, or discounts.

Credit Card Payment Issues

We are sorry to hear that you are experiencing issues with your credit card payment. Please first double-check that all the payment information you entered is correct.

If all the information is correct and your payment still cannot be processed, please contact your card issuer or payment service provider for further assistance.

For your security, we do not store any credit card information on our website. All payments are securely processed by licensed third-party payment providers.

For more information regarding data security and compliance, please refer to our Privacy Policy.

Billing Address & Account Verification

Your billing address must match the address registered with your payment provider (such as your credit card issuer or payment platform).

This helps reduce the risk of payment failures or order processing delays.

If you are unsure of the billing address currently on file, please contact your credit card issuer for confirmation.

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2. Orders & Shipping

Shipping Options

Orders placed before 1:00 PM (GMT+1, Dutch Time) will be shipped the same business day via DPD or DHL.

Orders placed after 1:00 PM will be processed and shipped on the next business day.

Standard delivery within Europe typically takes 1–5 business days.

Depending on your location, expedited or express shipping options may also be available.

Please note that once your order has been shipped, delivery times are managed by the shipping carrier and are beyond our control. Therefore, we cannot guarantee the estimated delivery date.

Shipping Methods & Delivery Time

Shipping Fees

We offer free shipping on orders over USD $75 or EUR €75.

Please note that free shipping covers shipping costs only up to our standard free shipping allowance. If the actual shipping cost exceeds our free shipping limit due to your delivery location or other shipping requirements, the additional shipping charges will be the customer's responsibility.

Order Processing

Our team works hard to process your order as quickly as possible:

• Orders received before 1:00 PM (Dutch Time) are processed and shipped the same business day.
• Orders received after 1:00 PM (Dutch Time) are processed and shipped on the next business day.
• Order processing and shipping times do not include weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Order Confirmation

Within one hour of placing your order, you will receive an order confirmation email that includes:

• Estimated Delivery Date
• Guaranteed Ships By Date
• A complete list of the items in your order

If you have any questions about your delivery schedule or need to update your shipping information, please contact us. Our customer service team will be happy to assist you.

Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email including:

• Estimated Delivery Date
• Tracking Information
• Carrier Name
• Order Contents

Order Billing

Your selected payment method will be charged immediately after your order has been successfully placed.

Order Cancellation

We understand that mistakes happen and plans can change.

If your order has not yet been shipped, please contact our Customer Support team at info@airgoo.com as soon as possible, and we will be happy to assist you with canceling your order.

Please Note:
If your order has already been delivered, please refer to our Returns & Refund Policy for further assistance.

Exchanges

If your product arrives damaged or defective, you may request an exchange within 20 days of receiving your order at no additional cost.

To request an exchange, please contact us. We will provide you with a prepaid return shipping label.

Once the returned item has been confirmed as in transit back to our warehouse, we will promptly ship your replacement item.